Refunds Policy
1. Introduction
We strive to provide excellent services and customer satisfaction. This Refund Policy outlines the conditions under which we offer refunds, ensuring transparency in our process. By making a purchase on our website, you agree to the terms of this Refund Policy.
2. Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- The refund request must be made within 7 days of purchase.
- The product or service must not have been used beyond the trial or preliminary phase.
- Proof of purchase (such as a receipt or order confirmation) must be provided.
- Any issues or defects must be clearly stated at the time of the refund request.
Refunds will be assessed on a case-by-case basis and processed only if the eligibility criteria are met.
3. Non-Refundable Items
Certain products or services may not be eligible for a refund. These include:
- Products or services that have been used or consumed.
- Personalized or customized items that cannot be resold.
- Any digital content (e.g., downloadable files) once it has been accessed or downloaded.
- Any services that have been fully rendered or fulfilled.
For such items, all sales are final, and no refunds will be provided, except in cases where defects or issues are directly related to our error.
4. Requesting a Refund
To request a refund, please follow these steps:
- Contact our customer support team at reply@intelling.io.
- Provide your order number and details of the issue or reason for the refund request.
- Our team will review your request and may request further information or documentation.
Please allow 1-3 business days for us to respond to your refund request.
5. Processing Your Refund
Once your refund request is approved, we will process your refund within 5-7 business days. Refunds will be credited back to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
If you do not see the refund after the expected time frame, please contact your payment provider for more information on processing times.
6. Refund Exceptions
In some cases, refunds may not be granted, such as:
- If the refund request is made after the specified refund period has expired.
- If the product or service has been significantly used, altered, or damaged by the customer.
- If we determine that the refund request is fraudulent or made in bad faith.
Any refund exceptions will be clearly communicated to the customer during the review process.
7. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Effective Date" at the top. It is your responsibility to review this policy periodically for any updates.
By continuing to use our services after any changes to this policy, you agree to accept the modified terms.
8. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at: reply@intelling.io.
